About
You lie down in your hotel bed and there aren't enough towels, you wonder what the pool hours are and the TV remote isn't working. You're sitting next to the hotel phone from the 1980s, but you're tired of sitting on hold, only for your request to be forgotten anyways. There is hope, Neon Concierge. Using a phone, tablet, or laptop, guests can submit service requests and feedback about their stay, with NO app download necessary. The requests are funneled to the proper hotel staff, who can keep the guest updated as they resolve the issues, or chat with the guest if they have questions. Hotel managers can review both requests and feedback, analyze historical data for insights into business operations, and customize the request options for their hotel--all in order to ensure the best possible experience for their customers.